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CTG NexGen Performance Management/QA Solutions Week - StataPile
StataPile is an artificial intelligence platform that uses neural networks, machine learning and Natural Language Processing to automate quality assurance. The system identifies the root cause of the interaction, then scores your employee on how well they follow your custom best practices and procedures.
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StataPile's Artificial Intelligence automatically identifies:
-The reason you didn't get the sale or resolve the issue.
-The phrasing that results in the highest close rate.
-The procedures that agents skip.
-The number of opportunities each agent closes and the number of opportunities each agent loses—and why.
-The first-call resolution rate.

Apr 23, 2021 11:00 AM in Pacific Time (US and Canada)

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