Pathlight is the first end-to-end Realtime Performance Management platform; a single integrated operating system for the job that we all do (whether we manage hundreds or just ourselves) and that is so critical to the success of any business. Our platform combines real-time data analysis, communication, coaching, and much more, in a product specifically designed to be adopted by the front lines.
Twilio, Earnin, Everlane, MeUndies, and more use Pathlight to empower their agents to manage themselves and their managers to do more in less time. Pathlight is their command center for understanding how they are doing and staying on the path to success.
Earnin saw a 6% increase in CSAT and a 4x increase in coaching within two weeks of implementation.
“After rolling out Pathlight to over 1,000 advocates who provide 24/7 support worldwide, we've seen our CSAT scores improve in just two months. It is an absolute must-have for customer experience teams worldwide.” - Amber Aslanian, Head of Customer Experience at Earnin
One place for all your data - no more spreadsheets, no more browser tabs
Pathlight syncs and summarizes all your data, so you don't have to. We integrate with dozens of platforms, like Zendesk, StellaConnect, MaestroQA, Lessonly, and even data warehouse. Everyone knows exactly where they stand, no reports or spreadsheets required.
One place for all your communication - no more docs, threads, emails, and chats
Pathlight enables leaders and managers to communicate to dozens or hundreds of agents in one click. Send mission-critical process announcements or one-on-one coaching and know that it is being read, acknowledged, and logged in one place. Keep everyone on the same page easier and faster than ever before.
“Pathlight checks all the boxes; we can house our performance metrics, 1:1's, coaching, recognition, and team announcements all in one place. No more multiple tabs and manual calculations— we now have a singular location for all of our most important wo