Cloud Tech Gurus is proud to host a demonstration by Call Criteria. Call Criteria is a Quality Assurance specialist company dedicated to providing high-end analytics and data from contact center interactions. We monitor omnichannel support interactions for businesses looking to improve many aspects of their business through complete visibility into their contact centers.
Coming from a background of contact centers, we understand the requirements for accurate data.
What We Do for Clients
Call Criteria provides an unbiased, accurate, and unique approach to call center Quality Assurance. We leverage the best parts of Artificial Intelligence and human capabilities into one software that removes the requirement for expensive in-house QA teams.
We provide more accurate data than any other voice analytics software can do alone, and faster than any human teams can provide.
That eliminates the requirement for any in-house QA team, which is often extremely expensive, acutely ineffective, or both.
We save time and money for all of our clients while providing them with a clearer view of agent performance, giving them pinpoint accuracy and insightful, actionable data on every interaction.