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CTG NexGen Performance Management/QA Solutions Week - Playvox Demo
Playvox is a Workforce Optimization (WFO) solution with a full product suite of Quality
Management (QM) and Workforce Management (WFM) solutions for Contact Centers
and Customer Service/Support operations for companies of all sizes and verticals. We
are a Digital-First and Cloud-Native offering: Unlike traditional QM and WFM offerings
who focus on integrations with the ACD, Playvox was born in the Cloud and our
integrations with Zendesk, Kustomer, Talkdesk, and more, as the omni-channel routing
platform prove it. Our automated and centralized solutions integrate with your existing
platforms to optimize your workforce and deliver solutions to drive Contact Center
Agent excellence while offering a deployment model that takes days/weeks (rather than
months), provides an easy-to-use UI, and comes at a fraction of the cost of a traditional
WFO alternative.

Our full suite of WFO products include:
● Workforce Management
● Quality Assurance
● E-Learning Management System
● Performance Management System
● Coaching
● Gamification

Apr 22, 2021 11:00 AM in Pacific Time (US and Canada)

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