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CTG NexGen Performance Management/QA Solutions Week - Proponisi Demo
Proponisi provides an employee engagement platform that empowers contact center leaders to connect their people with their mission, improving call quality, customer satisfaction and employee retention. They are a Voice of the Customer solution designed with the contact center in mind and their suite of solutions includes:

-VOC Post-Contact Surveys
-Role-Based Dashboards to understand and act on customer feedback
-Service Recovery - Automatically create and assign tickets for customer follow-up after poor survey scores
-Training & Coaching
-Gamification
-Employee Recognition
-Pulse Checks - One-question surveys that provide insight into how your employees are thinking and feeling
-And more

Apr 21, 2021 01:00 PM in Pacific Time (US and Canada)

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