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CTG NexGen Performance Management/QA Solutions Week - Knowledge Rhino
Knowledge Rhino is a consulting and managed services firm specializing in customer interaction

To some, performance management simply means annual and quarterly business reviews. But to many, particularly in the contact center industry, performance management is much more than that. It is a complex achievement system based on KPIs, daily goals, interactions, competencies and technology – measured month-to-month, day-to-day, hour-to-hour and minute-to-minute. It is about looking forward as well as reviewing what happened in the past. To make measurable improvements, companies need to measure and evaluate to make informed decision and that takes a great deal of time, money and resources. Working with Knowledge Rhino can help make the performance process easier to handle.

How Does Knowledge Rhino Tailor Solutions For Their Clients?
We customize solutions to your specific business needs. From contact centers to technology providers, we have helped our clients improve, grow and transform performance. We start with gaining a deep understanding of your brand and customer journey to identify and prioritize opportunities. From solution design to execution, our team works with a clear sense of direction guided by measurable goals to maintain transparency and true partnership.

Apr 23, 2021 01:00 PM in Pacific Time (US and Canada)

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